Walker & Williams is a small, independent and family owned and run business, established to offer all the comforts and facilities that come with staying in a 1st class apartment with the services of a luxury boutique hotel. Our mission is to WOW our guests, supersede expectations and to offer this experience at a competitive price. Our apart hotels are relatively small including No.10 Preston & Winckley Square Hotel, allowing us to provide a more personal and tailored experience.
We currently have two positions available which include Hotel Receptionist & Night Porter/Receptionist.
Job Attributes:
This is a key position within the hotel as reception is the first point of call for every guest and we will be looking at the successful candidate to have the following attributes;
- Previous Front Office experience in Reception
- Excellent customer service skills
- Excellent telephone manner
- Excellent Sales techniques
- Excellent Attention to detail
Basic Job Description:
- Welcoming and directing guests in person, via email and over the telephone
- Checking guests in and out of the hotel with use of a property management system
- Processing charges and payments
- To work as a team with the rest of the department and throughout the hotel
- Processing reservations and sending detailed confirmations
- Checking the day to day arrivals to make sure those bookings are correct
- Responding to emails
- Maintaining filing systems and ensuring correspondence is accurately filed and completed on a daily basis
- Checking apartments before guests arrive.
These positions are full time positions at £8.50 per hour, including company mobile phone.
If you’d like to apply for either position, please email a copy of your CV to ross@walkerwilliams.co.uk please note what position you would like to apply for.
Your career awaits….
Ross Taylor
Hotel Manager